Shipping policy
OVERVIEW
This Shipping Policy explains how orders are processed, fulfilled, and delivered when you purchase from Bumpella.
By placing an order, you agree to the terms outlined below.
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PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation.
Processing times may be extended during peak periods, promotional events, or due to inventory or fulfillment constraints.
Orders are not processed or shipped on weekends or public holidays.
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SHIPPING DESTINATION
We currently ship to customers located in the United States.
Orders placed outside supported regions may be canceled at our discretion.
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DELIVERY TIME
Delivery time is typically **5–15 business days** after shipment.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on shipping carrier performance, logistics conditions, customs processing (if applicable), weather events, or other external factors outside our control.
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FULFILLMENT MODEL
Orders are fulfilled through third-party logistics and fulfillment partners.
This means your order may be shipped from different warehouses depending on product availability and inventory allocation.
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TRACKING INFORMATION
Tracking information will be provided once the tracking number has been generated by our fulfillment partner.
The tracking details will be sent to the customer by email as soon as they become available.
Tracking updates may take 24–72 hours to appear after shipment.
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SHIPPING FEES
Shipping fees (if applicable) are displayed at checkout.
Promotional offers such as free shipping may apply from time to time and will be clearly indicated on the website.
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ADDRESS ACCURACY
Customers are fully responsible for providing accurate and complete shipping information at checkout.
We are not responsible for:
• Delays caused by incorrect or incomplete addresses
• Lost or misdelivered packages due to customer error
• Additional costs required to re-ship orders
If an order is returned due to an incorrect address, reshipping fees may apply.
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CUSTOMS, DUTIES & TAXES
Orders shipped within the United States typically do not incur customs duties.
However, in rare cases, additional fees may apply depending on local regulations. These fees, if applicable, are the responsibility of the customer.
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DELIVERY ISSUES
If your order has not arrived within the estimated delivery window, please contact our support team at:
contact@bumpella.shop
We will assist in investigating the issue with the carrier.
However, we are not responsible for delays caused by shipping carriers or external logistics providers once the order has been dispatched.
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LOST OR STOLEN PACKAGES
We are not responsible for lost or stolen packages confirmed as delivered by the carrier.
If your tracking shows delivered but you have not received your package, please contact your local carrier or delivery service first.
We may provide assistance on a case-by-case basis.
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ORDER CHANGES & CANCELLATIONS
Once an order has been processed, we may not be able to modify or cancel it.
Please contact us immediately if you need assistance with an order change request.
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CONTACT
If you have any questions regarding shipping, please contact us:
Bumpella
contact@bumpella.shop